data protection

Data protection

The person responsible for data processing is:

Falko Uhlitzsch
Ligusterring 29
04416 Markkleeberg
Germany
kontakt@helmheld.de

Thank you for your interest in our online shop. The protection of your privacy is very important to us. In the following we will inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our website without giving any personal information. Each time a website is called up, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. These access data are evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to safeguard our predominantly legitimate interests in a correct presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR. All access data will be deleted no later than seven days after the end of your visit to the website.

Hosting

The services for hosting and displaying the website are partially provided by our service providers as part of processing on our behalf. Unless otherwise stated in the present data protection declaration, all access data and all data that are collected in the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

2. Data processing for contract processing and for establishing contact

2.1 Data processing for contract execution

For the purpose of contract processing in accordance with Art. 6 Paragraph 1 Sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide this to us as part of your order. Mandatory fields are marked as such, because in these cases we need the data to process the contract and we cannot send the order without specifying them. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed, your data will be restricted for further processing and will be deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 Paragraph 1 Sentence 1 lit. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to use data that goes beyond this, which is permitted by law and about which we will inform you in this declaration.

2.2 customer account

If you have given your consent to this in accordance with Art. 6 Paragraph 1 Sentence 1 lit. our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or using a function provided for this in the customer account. After deleting your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. which we inform you in this declaration.

2.3 Contact

As part of customer communication, we collect personal data to process your inquiries in accordance with Art. 6 Para. 1 S. 1 lit. ) voluntarily. Mandatory fields are marked as such, as in these cases we need the data to process your contact. Which data is collected can be seen from the respective input forms. After your request has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Sentence 1 lit. about which we inform you in this declaration.

3. Data processing for the purpose of dispatch processing

In order to fulfill the contract in accordance with Art. 6 Paragraph 1 Sentence 1 lit.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to this during or after your order, we will forward your email address and telephone number to the selected shipping service provider on the basis of this in accordance with Art. 6 Para. 1 S. 1 lit. Delivery can contact you for the purpose of delivery notification or coordination. The consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

General Logistics Systems Germany GmbH & Co. OHG
GLS Germany-Straße 1 - 7
DE-36286 Neuenstein
Germany

United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

Hermes Germany GmbH
Essener Straße 89
D-22419 Hamburg
Germany

DHL Express Germany GmbH
Heinrich-Brüning-Str. 5
53113 Bonn
Germany

DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany

4. Data processing for payment processing

When processing payments in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers who work for us in the context of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfill the contract in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or through a technical integration in the ordering process. The data protection declaration of the respective payment service provider applies in this respect. If you have any questions about our partners for payment processing and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

4.2 Data processing for the purpose of fraud prevention and the optimization of our payment processes

If necessary, we give our service providers further data, which they use together with the data necessary for processing the payment as our contract processors for the purpose of fraud prevention and the optimization of our payment processes (e.g. invoicing, processing of contested payments, support for accounting). According to Art. 6 Para. 1 S. 1 lit.

4.3 Credit check

If we make advance payments (when purchasing on account), we will obtain identity and credit information from specialized service companies (credit agencies). For this purpose, we transmit your personal data required for a credit check to:

SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden
Germany

This serves to safeguard our predominant legitimate interests in accordance with Art. 6 Para. 1 S. 1 lit.f GDPR in assessing the creditworthiness and willingness to pay of our potential customers in the run-up to the conclusion of the contract and thus avoiding purchase price losses, and is for the Conclusion of contract required in accordance with Art. 22 Para. 2 lit. a GDPR. Appropriate measures to safeguard your rights, freedoms and legitimate interests are taken into account. You have the opportunity to express your point of view by contacting the contact option described in this data protection declaration and to contest the decision. After the contract has been fully processed, your data processed for this purpose will be deleted unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

4.4 Identity and credit checks when choosing Klarna payment services

Klarna direct debit, purchase on account via Klarna, Klarna installment purchase If you opt for the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we will transfer your data as part of payment and contract processing in accordance with Art. 6 Para. 1 S. 1 lit.b) GDPR to Klarna. This data is transmitted so that Klarna can create an invoice for the invoice processing you require and carry out an identity and credit check. Please understand that we can only offer you the respective Klarna payment method if this is made possible on the basis of the results of the credit check. Detailed information on this and the credit agencies used can be found in Klarna's data protection information.

4.5 Identity and credit checks when choosing Billpay payment services (operated by Klarna Bank AB)

If you opt for the payment services of Klarna Bank AB AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter BillPay), we will forward your data as part of payment and contract processing in accordance with Art. 6 Para. 1 S. 1 lit.b) GDPR to Billpay. This data is transmitted so that Billpay can create an invoice for the invoice processing you require and carry out an identity and credit check. Please understand that we can only offer you the respective Billpay payment method if this is made possible on the basis of the results of the credit check. Detailed information on this and the credit agencies used can be found in the data protection information from BillPay.

4.6 Purchase in installments

When selecting the payment method "hire purchase" and granting the data protection consent required for this in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR, personal data (first name, last name, address, email, telephone number, date of birth, IP address, gender) together with the data required for transaction processing (item, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and time) for the purpose of processing this payment method to our partner Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden transmitted. To check the identity or creditworthiness of the customer, our partner carries out queries and information from publicly accessible databases and credit agencies. The providers from whom information and, if necessary, creditworthiness information are obtained on the basis of mathematical-statistical procedures, as well as further details on the processing of your data after transmission to our partner Klarna Bank AB (publ), please refer to their data protection declaration, which you can find here: https: / /www.klarna.com/de/datenschutz/ Our partner Klarna Bank AB (publ) uses the information received about the statistical probability of default in payment for a balanced decision on the establishment, implementation or termination of the contractual relationship. You have the opportunity to express your point of view by contacting our partner Klarna Bank AB (publ) and to contest the decision. The consent given to the transfer of data in the order process can be revoked at any time, even without giving reasons, with effect for the future.

5. Advertising by email

5.1 Email newsletter with registration

If you register for our newsletter, we will use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided in the newsletter. After unsubscribing, we will delete your e-mail address from the recipient list, unless you have expressly consented to further use of your data in accordance with Art. 6 Para. 1 S. 1 lit. is permitted by law and about which we will inform you in this declaration.

5.2 Sending out newsletters

The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

5.3 Sending evaluation requests by email

If you have given us your express consent to this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. evaluation system used. This consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or via a link provided in the review request. If you have given us your express consent to this during or after your order in accordance with Art. 6 Para. 1 S. 1 lit. Rating System. This consent can be revoked at any time by sending a message to the contact option described below.

6. Cookies and other technologies

6.1 General information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect and process the IP address, time of visit, device and browser information and information about your use of our website (e.g. information about the content of the shopping cart). In the context of a weighing of interests, this serves predominantly legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration. The cookie settings for your browser can be found under the following links: Microsoft Edge ™ / Safari ™ / Chrome ™ / Firefox ™ / Opera ™ If you have consented to the use of the technologies in accordance with Art. 6 Paragraph 1 Sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration. Alternatively, you can also call up the following link: Shopware 6.4. If you do not accept cookies, the functionality of our website may be restricted.

6.2 Cookiebot Consent Management Plattform

We use Cookiebot on our website to inform you about the cookies and the other technologies that we use on our website, as well as to obtain, manage and document your consent, if necessary, to the processing of your personal data using these technologies. According to Art. 6 Para. 1 S. 1 lit. c GDPR, this is necessary to fulfill our legal obligation under Art. 7 Para. Cookiebot is an offer from Cybot A / S, Havnegade 39, 1058 Copenhagen, Denmark, which processes your data on our behalf. After submitting your cookie declaration on our website, the Cookiebot web server stores your anonymized IP address, the date and time of your declaration, browser information, the URL from which the declaration was sent, information on your consent behavior and an anonymous random key. In addition, a cookie is used that contains the information on your consent behavior and the key. Your data will be deleted after twelve months, unless you have expressly consented to further use of your data in accordance with Art. 6 Paragraph 1 Sentence 1 lit. we will inform you in this declaration.

7. Use of cookies and other technologies for web analysis and advertising purposes

If you have given your consent to this in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR, we use the following cookies and other third-party technologies on our website. After the purpose and end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. You can find more information about your cancellation options in the section "Cookies and other technologies". For more information, including the basis of how we work with each vendor, see each technology. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

Use of Google services for web analysis and advertising purposes

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google technologies about your use of our website is usually transmitted to and stored on a server operated by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected using Google technologies, it will be shortened by activating IP anonymization before it is saved on Google's servers. The full IP address will only be sent to a Google server and shortened there in exceptional cases. Unless otherwise stated for the individual technologies, data processing takes place on the basis of an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 GDPR. You can find more information about data processing by Google in Google's data protection information.

Google Analytics

For the purpose of website analysis, Google Analytics data (IP address, time of visit, device and browser information and information about your use of our website) are automatically collected and stored, from which usage profiles are created using pseudonyms. Cookies may be used. Your IP address will generally not be merged with other Google data. The data processing takes place on the basis of an agreement on order processing by Google.

Google Fonts

For the uniform presentation of the content on our website, data (IP address, time of visit, device and browser information) are collected by the script code "Google Fonts", transmitted to Google and then processed by Google. We have no influence on this subsequent data processing.

8. Social Media

8.1 Social plugins from Facebook, Twitter, Instagram, Pinterest, Whatsapp

Social buttons are used by social networks on our website. These are only integrated into the page as HTML links, so that when our website is accessed, no connection is established with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser. There you can, for example, press the Like or Share button.

8.2 Our online presence on Facebook, Twitter, Instagram, Youtube, Pinterest

Insofar as you have given your consent to the respective social media operator in accordance with Art. 6 Para. 1 S. 1 lit. and stored, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are usually used for this purpose. The detailed information on the processing and use of the data by the respective social media operator as well as a contact option and your related rights and setting options to protect your privacy can be found in the data protection information of the providers linked below. If you still need help in this regard, you can contact us.

Facebook is an offer from Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually sent to a Facebook server , Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting a Facebook fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

Twitter is an offer from Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“Twitter”). The information automatically collected by Twitter about your use of our online presence on Twitter is usually transmitted to a server operated by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

Instagram is an offer from Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually sent to a Facebook server , Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing when visiting an Instagram fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found here.

YouTube is an offer from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is usually transmitted to a server operated by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Pinterest is an offer from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

9. Contact options and your rights

9.1 your rights

As a data subject, you have the following rights:

• In accordance with Art. 15 GDPR, you have the right to request information about your personal data processed by us to the extent specified therein
• In accordance with Art. 16 GDPR, you have the right to immediately request the correction of incorrect personal data or the completion of your personal data stored by us;
• In accordance with Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing to exercise the right to freedom of expression and information;
• to fulfill a legal obligation;
• for reasons of public interest or is necessary for the establishment, exercise or defense of legal claims;
• according to Art. 18 GDPR the right to request the restriction of the processing of your personal data, insofar as you dispute the accuracy of the data;
• the processing is unlawful, but you refuse to delete it;
• we no longer need the data, but you need them to assert, exercise or defend legal claims or You have lodged an objection to the processing in accordance with Art. 21 GDPR;
• In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
• According to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

9.2 Contact options

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of granted consent or objection to a specific use of data, please contact us directly using the contact details in our imprint.

Data protection declaration created with the Trusted Shops